1WorldSync 

Workplace Communication & Customer Service Training Program
​Client: 1WorldSync, a global product information solutions company
Project Type: Corporate Communication Training / Adult Learning Program Design & Facilitation
Program Format: 12 live training units, 4 quizzes, final assessment
The Challenge

​1WorldSync employees needed stronger communication, customer service, and relationship-building skills to work effectively with U.S. clients, American colleagues, and cross-cultural business situations. The organization needed a practical, interactive training program that allowed employees to build and apply these skills through realistic workplace situations during live instruction.
My Role
  • Designed and facilitated a 12-unit live communication training program for adult learners
  • Developed role-play scenarios and situational exercises to give participants real-world practice
  • Coached participants through feedback during live sessions
  • Integrated 4 unit quizzes and 1 comprehensive final assessment to monitor understanding, retention, and application of key concepts
  • Targeted specific business competencies: conflict resolution, navigating meetings, difficult questions, cross-cultural marketing, and team communication
Approach
I began with 1WorldSync’s business goals around client relationships and cross-cultural collaboration, then translated those needs into a sequenced 12-unit curriculum. The program moved from foundational language and communication concepts into increasingly applied practice, using realistic client and workplace situations to help participants transfer learning into their day-to-day work. Live facilitation allowed me to observe performance, provide immediate coaching, and adjust instruction as participants practiced. Assessments were built throughout the program to reinforce learning and monitor understanding.
Project Impact
The program gave 1WorldSync a structured, repeatable approach to developing client-facing communication skills across a global team. Participants progressed from foundational language and communication concepts to applied practice in realistic workplace situations, supported by live coaching and ongoing assessment throughout the program.
Methods & Skills
Program and curriculum design, live facilitation, learner coaching, scenario and role-play development, assessment design, adult learning principles.